Platform Operations Associate at Jumia
- Location:Â Nigeria
- Job type: Full-time
About Jumia:
Jumia believes that technology has the potential to transform everyday life in Africa for the better. Jumia was built to help consumers access millions of goods and services conveniently and at the best prices while opening up a new way for sellers to reach consumers and grow their businesses.
We are recruiting to fill the position below:
Similar Opportunities
- Maintenance Technician Needed at Ibis Lagos Airport
Geographic Information Systems (GIS) Officer at iMMAP Nigeria
Remote Part Time Graphic Designer at Harkla
Client Relations & Inventory Staff at Divglad Tech Solutions
General Supervisor Needed at OIC Partners Limited
Team Member – Fire, Engineering and Manufacturing Needed at AXA Mansard Insurance Plc
Recruitment Into The Civil Service of Oyo State [Portal is Open] | APPLY NOW!
Job Title: Platform Operations Associate
Job Description:
The IT representative role is to support and maintain the stability of Jumia’s software systems at a country level. In this role, you will be responsible for ensuring compliance with the correct use of our software products and managing the on-boarding and off-boarding processes of local users for manual processes. You will also be responsible for implementing and training users on newly developed and existing products and promptly troubleshooting any exceptional cases or issues that may arise within the existing software systems.
Key Responsibilities:
- Compliance
- Ensure compliance with the SOPs and compliance requirements as defined centrally by the operational excellence and internal control teams
- Propose changes to current SOPs and compliance requirements to improve efficiency
- provisioning/deprovisioning on Jumia Software Products
- Prepare documentation and training materials for on-boarding and off-boarding of users for Jumia software products
- Conduct training sessions and tests for new users to ensure proper use of software products
- Implementation
- Prepare documentation and training materials for new product developments and train affected users
- Aid in checking new product development requests and test new product developments before launch
- Lead implementation of new product developments and request system improvements
- Troubleshoot and fix any systematic or exceptional issues with software products
- Troubleshooting
- Document issue existence and resolution using existing ticketing systems
- Flag issues affecting/blocking local business processes that require central changes
Preferred Qualifications and Skills:
- Project management and cross-team communication skills
- Strong problem-solving skills
- Strong knowledge in Python, HTML, SQL, CSS, Javascript, Google Suite, and MS Office
- E-commerce and IT operations experience
- IT operations, web development, and help desk support experience
We Offer:
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African e-commerce sector
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer term objective is to train the next generation of leaders
Application Closing Date
Not Specified.