Remote Customer Support Agent at Power Diary

Remote Customer Support Agent at Power Diary

• Location: Remote (Work anywhere)
• Type: Full-time

About Power Diary

Power Diary is a leading healthcare practice management system used in Australia, New Zealand, the United Kingdom, the United States and Canada.

What is the role?

This role will service our customers by providing outstanding support, to improve their everyday usage and experience of Power Diary.

What will you do? 

On a day-to-day basis, your responsibilities and activities will include;

• Provide support to health practitioners and admin staff through email, live chat, over the phone and video conferencing
• Understand and triage incoming support requests and ensure they’re assigned to the right team
• Work closely with our Engineering and Product Teams to help make Power Diary the best it can be, by reporting any bugs and recording user feedback
• Write, refine and create support replies for our users
• Proactively reach out to new free trial accounts to ensure they have proper onboarding support and address specific customer queries as required

Who are we looking for?

• Experience providing software support (strongly desired, but not critical)
• Well-developed customer service skills
• Comfortable working to SLAs and to personal targets
• A natural curiosity and aptitude to solve problems
• A motivated, energetic and goal-driven approach to work
• Naturally friendly and approachable
• Strong written and verbal communication skills
• The ability to work remotely;  remote work might sound attractive but it’s not for everyone

Application Closing Date 

Not Specified.

Apply Here