Full-time Customer Service Officer at a Logistics Company in Lagos

Customer Service Officer at a Logistics Company in Lagos

• Employment Type: Full-Time
• Reports to: Head ,Customer Service Department
• Location: Ikeja, Lagos

Role Overview:

As a Customer Service Officer, you will be the face of our company, responsible for delivering exceptional customer service and ensuring client satisfaction. Your role will involve handling customer inquiries, resolving issues, and providing support to ensure smooth operation

Key Responsibilities:

• Act as the primary point of contact for customers, addressing inquiries and resolving issues promptly and professionally.
• Provide detailed information about our services and logistics solutions.
• Coordinate with internal teams to ensure timely and accurate delivery of services.
• Maintain accurate records of customer interactions and transactions.
• Monitor and follow up on service requests to ensure customer satisfaction.
• Identify opportunities for process improvements and provide feedback to management.
• Handle complaints with empathy and professionalism, striving to turn challenges into positive experiences.